April 22, 2019

Kuwait City – National Bank of Kuwait (NBK) launched its third annual Sustainability Report today, in alignment with the guidelines from the Kuwait National Development Plan (KNDP), the Global Reporting Initiative (GRI), the United Nations Sustainable Development Goals (UNSDG), the Boursa Kuwait voluntary sustainability disclosure guide and the Equator Principles.

Being in alignment with these five major sets of standards – the de facto international standard for corporate social responsibility reporting – reflects the seriousness of NBK’s commitment to pursuing sustainability at the highest levels of practice in the world. The Boursa Kuwait guide is also aligned with the recommendations of the Sustainable Stock Exchanges Initiative (SSEI) and the World Federation of Exchanges (WFE).

After years of reporting about their corporate social responsibility (CSR), philanthropic and community activities, NBK initiated in 2016 a new, more comprehensive approach to sustainability and ESG (Environment, Social and Governance). This third Sustainability Report highlights the extensive steps NBK has taken toward becoming a Middle East corporate sustainability leader.

NBK’s Chairman of the Board, Nasser Musaed Al-Sayer, provided an overview of their increasingly sophisticated approach to sustainability: “This year, NBK’s Sustainability Report is focused on impact, while also highlighting that our sustainability commitment and performance are aligned with various organizational, industrial, national and international sustainability frameworks.”

“NBK believes that ‘sustainability is everyone’s responsibility’. We are committed to becoming a leading advocate of, and a national exemplar in, sustainability practices.”

Nasser Musaed Al-Sayer

Chairman of the NBK Board of Directors

NBK conducted a broad range of engagement initiatives with their major stakeholders – including surveys, partnerships, reports, meetings, environmental projects, and intensive dialogue sessions – to develop an exhaustive Materiality Matrix of their sustainability priorities, 31 in all categorized into High, Medium, and Low priority. Then utilizing multiple workshops with executive leaders, NBK systematically mapped those priorities into a sweeping 5-Year Roadmap that includes short-, medium- and long-term goals and milestones. The third Sustainability Report published today details this comprehensive approach and highlights NBK’s current performance and progress thus far. The six sustainability-focused priority areas, with illustrative results as reported today, include:

Serving Customers

NBK’s overall customer satisfaction score reached a new record of 96% in 2018, a 3% point’s increase from 2017. The report summarizes NBK’s management systems for assuring quality of service, customer privacy and data security, effective risk management, and accessibility and services for customers with special needs.

Leading in Business & Governance

NBK invested in digitized innovative new products and services, along with comprehensive corporate governance structures, processes, and culture.

Caring for the Environment

NBK recycled over 90 tons of paper. The bank also reduced electricity consumption intensity by 5.9%, GHG emissions by 6.8%, water consumption intensity by 22%, and increased recycling by 17% (all compared to 2017). NBK continues investment in a new, LEED Gold-certified headquarters building, incorporating sustainability considerations into its construction and design for more energy- and water-efficient operations.

Giving Back to the Community 

Continuing their decades of financial contributions to the advancement of healthcare, NBK continued supporting the Stem Cell Therapy Unit at NBK Children’s Specialty Hospital, the largest project ever supported by a private sector organization in Kuwait, which provided treatment to more than 820 children with leukemia and cancer in 2018.

Respecting & Developing People

As part of its commitment to building a respectful, competent, customer-centric workforce, NBK provided more than 80,000 training hours for NBK employees in 2018.

Contributing to Sustainable Economic Development

In close, collaborative alignment with the Kuwait National Development Plan (KNDP), NBK has been playing a primary role as the Kuwaiti government’s financial partner in major sustainability-related projects. Projects underway include clean fuel refinery upgrades, solar energy projects, a waste-to-energy incinerator, wastewater treatment plants, innovative solid waste management public-private partnership projects, housing provision, seawater desalination plants, and hospital construction.

About NBK:
Founded in Kuwait City in 1952, the National Bank of Kuwait (NBK) is the country’s longest-serving local bank – and the first shareholding company in Kuwait and the Gulf Cooperation Council. Over 65 years, NBK has established itself as Kuwait’s leading financial institution.  Today, NBK has more than 140 branches in 15 countries across 4 continents. NBK’s market capitalization as of 31 December 2018 was USD 16.8 billion. NBK’s main operational focus is the Middle East and North Africa (MENA) region. NBK also has an important presence in China, France, Singapore, Switzerland, Turkey, the United Kingdom, and the United States.

The full 2018 NBK Sustainability Report can be found at:


The 2018 NBK Annual report can be found at:

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